Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis
1 Department of Business Education, School of Vocational and Technical Education, Kwara State College of Education, Ilorin
2 Department of Business and Entrepreneurship Faculty of Humanity, Management and Social Sciences Kwara State University, Malete
* Corresponding author: shehumustapha1@gmail.com
2 Department of Business and Entrepreneurship Faculty of Humanity, Management and Social Sciences Kwara State University, Malete
* Corresponding author: shehumustapha1@gmail.com
Abstract
The study examined electronic banking services and customer pattern of behaviour in selected
banks in Ilorin metropolis. Multistage sampling method was used for the selection of 210 e
banking customers as respondents for the study and data were collected using a closed ended
structured questionnaire. Multiple regression analysis using STATA version 11 was employed.
Findings revealed a significant effect between e-banking service and customer switching
behaviour in the selected commercial banks. It was concluded that e-banking customers of
commercial banks were highly satisfied with electronic banking service with some little
improvements. The paper recommends that the management and the board of banks should strive
to maximize the benefits of electronic banking system to deliver improved service to their e
banking customers.
Keywords
Electronic Banking
Customer switching Behaviour
Customer Satisfaction
National Banks
International Banks.
How to Cite
Shehu, M., Ahmed, N. B., & Wahab, L. (2024). Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis. Bayero Journal of Management Sciences, 6(2), 1-16.
M. Shehu, N. B. Ahmed, and L. Wahab, "Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis," Bayero Journal of Management Sciences, vol. 6, no. 2, pp. 1-16, December 2024.
