Research Article

Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis

Mustapha Shehu1*, Nurudeen Bello Ahmed2, Lawal Wahab1
1 Department of Business Education, School of Vocational and Technical Education, Kwara State College of Education, Ilorin
2 Department of Business and Entrepreneurship Faculty of Humanity, Management and Social Sciences Kwara State University, Malete
* Corresponding author: shehumustapha1@gmail.com
Published: Dec, 2024
DOI: 10.67894/bjms.2024.znlcupu4
Pages: 1-16

Abstract

The study examined electronic banking services and customer pattern of behaviour in selected banks in Ilorin metropolis. Multistage sampling method was used for the selection of 210 e banking customers as respondents for the study and data were collected using a closed ended structured questionnaire. Multiple regression analysis using STATA version 11 was employed. Findings revealed a significant effect between e-banking service and customer switching behaviour in the selected commercial banks. It was concluded that e-banking customers of commercial banks were highly satisfied with electronic banking service with some little improvements. The paper recommends that the management and the board of banks should strive to maximize the benefits of electronic banking system to deliver improved service to their e banking customers. 

Keywords

Electronic Banking Customer switching Behaviour Customer Satisfaction National Banks International Banks.

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How to Cite

Shehu, M., Ahmed, N. B., & Wahab, L. (2024). Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis. Bayero Journal of Management Sciences, 6(2), 1-16. https://doi.org/10.67894/bjms.2024.znlcupu4

M. Shehu, N. B. Ahmed, and L. Wahab, "Electronic Banking Services and Customer Pattern of Behaviour in Selected Banks in Ilorin Metropolis," Bayero Journal of Management Sciences, vol. 6, no. 2, pp. 1-16, December 2024. doi: 10.67894/bjms.2024.znlcupu4

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