Reviewing the Political Economy of Service Delivery and Bureaucracy in Public Universities Administration in Nigeria: A study of Kwara State University, Malete

One of the most embraced forms of organizational theories today is the bureaucratic theory. This is owing to its principles of formalization, standardization, impersonal relations, and rationalization. Currently, all organizations comprising the public and private sector find it as the best slant to improve organizational effectiveness. However, the objective of this paper is to catalog the negative effects of excessive bureaucracy on public sector service delivery process in Nigeria using Kwara State University Malate (KWASU) as the case study. Nevertheless, excessive bureaucracy overtime has transformed into the major impediments of many organizations but more frequently within the public sector organizations; due to its hierarchical nature of offices, slow movement of files, slow decision making process, and stringent rules. The paper employed both quantitative and qualitative methods in the conduct of this research. A total number of fifty (50) questionnaire were administered randomly to the staff of KWASU and chi-square was been employed to test the hypothesis. The outcome of the research indicated that excessive bureaucracy as not only contributed to corruption, slow development, poor public service delivery, redundancy, but also decline in the revenue of government. The paper applauds that there should be a review of the bureaucratic principles or its relaxation in the public sector and also a customer-oriented service delivery mechanism should be adopted or adhocracy should be practiced.